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Frequently asked questions

AXS e-Station

  • AXS e-Station is an online payment channel that aggregates existing AXS service providers to facilitate one-stop payments for bills, fines, others, eServices and prepaid card top-up for online users anytime, anywhere.

    Click here to see the full listing of payment services available on AXS Web.

  • No, the services provided are FREE except for Condo/Bldg (MCST).

    There is a service fee of $0.50 for all Condo/Bldg (MCST) payments. Service fee waiver promotion may apply time to time. Do check the service page to find out more.

  • Fines payment, Top-up and others services have to be performed in separate transactions.

    • You can choose to receive both a digital and physical receipt of your transaction
    • To request for digital receipts: enter your email address on the payment summary or “transaction successful” page
    • To request for physical receipts: It can be printed by selecting the print option located on the top right of the “transaction successful” page.

  • The compatible browsers for AXS e-Station are as follows:

    • Edge: version 84 and above
    • Google Chrome: version 68 and above
    • Mozilla Firefox: version 61 and above
    • Apple Safari: version 12 and above
    • Opera: version 55 and above

  • We currently accept the following payment modes:

      • eNets
      • DBS PayLah!
      • Credit Cards
      • Debit Cards
      • Credit Card Instalment Plan
      • PayNow QR

    To pay using your preferred payment mode, simply select the chosen payment method and follow the onscreen instructions!

  • Edge Step 1: Click (ellipsis icon) in the upper right corner of the browser.
    Step 2: Select Settings .
    Step 3: Under Advance Settings , click View Advanced Settings .
    Step 4: Under Block Pop-ups , click the switch to Off .
    Safari Step 1: Select Preferences from menu bar.
    Step 2: Click Security tab .
    Step 3: Ensure Block Pop-Up Windows is not checked.
    Chrome Step 1: Select Chrome menu on the browser toolbar (Located at the right side of the URL address bar).
    Step 2: Select Settings followed by Show advanced settings .
    Step 3: Under Privacy , click Content settings .
    Step 4: Under Pop-ups , select Allow all sites to show pop-ups .
    Step 5: Select OK to exit dialog box.
    Firefox Step 1: Select Options from menu bar followed by Content .
    Step 2: Un-tick the Block pop-up windows check box.
    Step 3: Select OK to exit dialog box.
    Opera Step 1: Select Tools followed by Preferences (for PC users) or Select Opera followed by Preferences (for MAC users).
    Step 2: Select Windows and click black down arrow opposite Pop-ups.
    Step 3: Select Open all pop-ups .
    Step 4: Select Apply and click OK to exit dialog box.

    We recommend that you temporarily disable the pop-up blocker as it may potentially block certain transaction pages which may prevent you from completing your transaction successfully.

    • The minimum payment amount is determined by the billing organisation/fines agency/telco.
    • For eNETS, the maximum payment amount is either the default set by your card issuing Bank or the daily transaction limit set up by you, up to a limit of $9999.99.
    • For DBS PayLah!, the maximum payment amount is your PayLah! daily transfer limit, up to a limit of $2,000 for DBS/POSB digibank users. For non-DBS/POSB digibank and other Bank users, the limit is $999.
    • For Credit Cards, the maximum payment amount is your credit limit, up to a limit of $9999.99.
    • For Debit Cards, the maximum payment amount is either your bank account balance or the daily transaction limit set up by you, up to a limit of $9999.99.
    • For PayNow QR, the maximum payment amount is either your bank account balance or the daily transaction limit set up by you, up to a limit of $9999.99.

  • Yes, you may choose to make partial payment for your bills or others (Condo/Bldg, Home Services, Student Services) as long as it meets the minimum payment amount set by the respective billing organisations.

    • For bills payment, you can add up to 20 billing organisations in a single transaction.
    • For fines payment, you can pay up to 20 fines from an agency in a single transaction.
    • For prepaid card top-up, you can only perform 1 top-up in a single transaction.
    • For others (Condo/Bldg, Home Services, Student Services), you can pay 1 Condo/Bldg / Home Service / Student Service in a single transaction.
    • If you have more than 20 bills or fines to pay, please conduct another transaction for the remaining bills or fines.

    • For bills and fines payment, please allow at least 2 working days for your payment to be reflected at your billing organisation’s/fines agency’s end.
    • For top-up, the top-up amount may take up to 15 minutes to be updated to your prepaid card.
    • For others (Condo/Bldg, Home Services, Student Services), the fund will be transferred to the Managing Agent or MCST/service merchant within 7 to 14 working days.